Order Processing 

• Order Confirmation 

After you place your order, you will receive an order confirmation email. This includes your order number and details about your purchase.

• Order Processing

Our team prepares your order for shipment, ensuring everything is perfect before it heads your way. Once your order is placed, your order is typically processed within 1-3 business days.

• Shipping Confirmation & Order Tracking

Once your order ships, you will receive another email with tracking details. You will be able to track your order from the moment it leaves our facility to the moment it arrives at your door.

Shipping

• Methods

We currently offer shipping within the United States and Canada via Standard Shipping or Express Shipping.  Rates vary based on order size and weight of package, delivery location, and speed of shipping option selected during the checkout process.

• Delivery Issues and Address Accuracy

Please double-check your delivery address when placing your order. We cannot take responsibility for orders shipped to an incorrect address due to input errors. If you realize there is a mistake in your address after placing your order, contact us immediately at info@ishineapparel.com, and we will also do our best to update the delivery address prior to shipping.

If your package is lost or delayed in transit, please notify us within 30 days of the estimated delivery date.

• Busy Periods

During high-demand periods, shipping times may be longer than usual. We always aim to get your order to you as quickly as possible, but please allow a little extra time during peak seasons.

• Shipping Delays

While we work closely with our couriers to ensure timely deliveries, we cannot guarantee delivery times due to external factors like weather, carrier delays, or other unforeseen circumstances.

Customer Support

• If you have questions about shipping, tracking, or anything else, our customer support team is here to help. You can reach us at info@ishineapparel.com.